1)Do your shore excursions guarantee return to the ship on time?
Yes, we offer a "No
One Left Behind" Guarantee.
Our guides are trained to always return you to your ship in plenty of time at
the end of the tour. We guarantee that in the highly unlikely event that you
miss your ship, we will arrange overnight accommodation and transport to the
next feasible port-of-call.
We won't cover you if the reason for missing your ship is caused by your own
actions or personal situation, for example if you deviate from the agreed-upon
itinerary, become ill, get arrested etc.
You must contact us first so that we can be part of the solution in arranging
accommodation and transportation.
2) I booked a shore excursion. Will I get a refund if my ship
doesn't dock?
Yes.
If any tour, not just shore excursions, is cancelled because of a 'force
majeure' event, you will receive a full refund. For shore excursions, this
typically means such things as weather conditions preventing your ship from
docking, or if your ship arrives late or otherwise does not dock.
3) Can I pay the guide rest of the payment in cash on the day of
the shore excursion?
We do take min 50% deposit before the shore excursions.
You have two options for payment. The first, we offer you to pay
your entire tour cost on Payment page whilst you are booking it.
If you do not want to pay all cost of your tour , you pay 50%
deposit then when you meet with your tour guide you pay the rest of your
payment as cash on your arrival which is the easiest way for you, rest of the
all payments will be received from you at the tour day by your tour guide. Its
enough for us to know in which conditions you would like to pay.
4) I want maximum flexibility to cancel my shore excursions. What
are my options?
THE SOLUTION:
The 24
HOUR ANY REASON cancellation
option.
HOW IT WORKS:
For an additional fee (20USD extra payment per person), payable at
time of booking, you can benefit from our '24 HOUR ANY REASON' cancellation
option. By purchasing this option, you will have the peace-of-mind of knowing
that we will refund you the full amount you pay for your tour (excluding the
cost of the '24 HOUR ANY REASON' cancellation option), provided you notify us
of cancellation 24 hours or more before the start of your tour.
If you cancel less than 24 hours before the tour's start time, the
Standard Cancellation Policy applies.
If any tour, not just shore excursions, is cancelled because of a 'force
majeure' event, you will receive a full refund. For shore excursions, this
typically means such things as weather conditions preventing your ship from
docking, or if your ship arrives late or otherwise does not dock.
Your safety and security is the paramount concern of both your private
guide-partner and newroadstravelagency.com , pamukkaleprivatetours.com.
If you feel unsafe, communicate your concerns to your guide-partner immediately.
You have the right to stop the tour at any time. At your request, your
guide-partner will return you to the agreed ending point by the transportation
method(s) set out in the tour description.
Please report the incident immediately to Customer Support
using the 24-hour emergency
Alternatively,
you may reach us via: MOBILE: +90 544 377 8984
7)What
can I do to ensure a safe and secure experience while on-tour?
Since all travel involves an element of risk, New Roads Travel Agency strongly
encourages its travellers to purchase adequate medical and/or travel insurance
prior to their tour date.
8)
I am goint to visit Ephesus/Kusadasi by a cruise ship and leave by the same
ship. Do I need Visa?
You
are called as daily transit guest. So same day return cruise passangers do not
need visa for Ephesus.
9)
Are your tours the same ones offered by the Cruise Lines?
Cruise
Lines offer 100% same tours, visiting the same sites. The biggest difference is
that you will have a private guide (host,representative) entire day, reserve in
advance and save time and of course save money.
10)
What time and where will the tour start?
When
you leave the port, 15 minutes before our meeting time, your tour guide will be
ready there, where private tour guides will be holding a sign of your name in
the area where their guests are waiting.
We
have an important suggestion for you.Get off the ship as possible as quickly
you can. Because you need to be that much ahead of many bus groups. Try to
leave the ship max half an hour later as soon as the ship has berthed at the
port. But of course the tour will start whenever you wish. You will be the
boss. That’s why, the tour will start where and when you want.
11)
Can I take a tour on Sundays or is everything closed?
Yes,
all the main sights in Ephesus and Kusadasi are open on Sundays.
12)
Can I customise my tour?
Yes.
Before the tour or at the tour day, Your guide may recustomise your tour around
specific interests and your approval.
13)
Are your tours suitable for wheelchair users?
Yes,
we have taken many clients on tour who use portable scooter or wheelchairs.
Please ask us for tour with good access.
14)
What currency do we have to use in Turkey?
The
currency of Turkey is Turkish Lira. Beside that you can use US Dollars, Euro
and credit card if you would like to purchase something.
